Terms of Use

1.About us

The Clean Team ("we", "us", "our") provides residential and commercial cleaning services in Qatar. Our office is at Al Qamra Holdings Building, 4th Floor, Office # 4, Al Difaaf Street 38, Al Sadd, Doha. The Clean Team is a partner of Black Rope Services.

2.Our services

We offer residential cleaning, commercial cleaning, relocation (move in and move out) cleaning and cleaning for special occasions. The services, checklists and rates shown on this website describe what we normally provide. We may update them from time to time.

3.Booking a service

You can ask for a booking through the form on our Contact page, by phone, or on WhatsApp.

• A request is not a confirmed booking. Your booking is confirmed once our team contacts you by phone, WhatsApp or email to agree the date, time, hours and price.
• Please give us accurate details about the property, the number of rooms and bathrooms, and any special requirements, so we can send the right team and plan the right number of hours.
• If the work needed on the day is very different from what was booked, we will talk to you before doing extra hours.

4.Prices and payment

• Our rates are hourly and shown in Qatari riyals (QAR) on the Pricing page. Cleaning material can be added for an extra hourly charge, and deep cleaning includes material.
• The price calculator on this website gives an estimate. The final price is the one we confirm with you when the booking is confirmed.
• A discount of 5% applies to service of more than 4 hours a day.
• We will tell you how and when to pay when we confirm your booking.

5.Changes and cancellations

There are no long-term contracts. If you need to change or cancel a visit, please tell us as early as possible so we can rearrange our team. Any charge for a late change or cancellation will be explained to you when you book.

If your regular cleaner is away, we will offer you a replacement cleaner or another time.

6.Your home or workplace

• Please make sure our team can get in at the agreed time and that water and electricity are available.
• Please put away cash, jewellery and other valuables, and tell us about anything fragile, valuable or that needs special care.
• Please tell us about pets, and about any surface or item that should not be cleaned with water or particular products.
• Our team may decline work that is unsafe, such as cleaning at height without proper access.

7.If something is not right

We want you to be happy with every visit. If something was missed, or if you believe something was damaged, please contact us as soon as possible after the visit with the details and, where possible, photos. We will look into it and work with you to put it right.

8.Our responsibility

We take reasonable care when we work in your property. To the extent the law allows, we are not responsible for loss or damage caused by items that were already faulty or worn, by items or surfaces you did not tell us needed special care, or by events outside our control. Nothing in these terms limits any right you have that cannot be limited under the laws of Qatar.

9.Using this website

The text, photos, logo and design of this website belong to The Clean Team or are used with permission. Please do not copy them for commercial use, misuse the website or its forms, or try to interfere with how it works. We try to keep the information on this website accurate, but it may sometimes be out of date.

10.Changes to these terms

We may update these terms from time to time. The version on this page, with the date at the top, is the one that applies.

11.Governing law

These terms are governed by the laws of the State of Qatar, and the courts of Qatar have jurisdiction over any dispute.

12.Contact Us

The Clean Team, Al Qamra Holdings Building, 4th Floor, Office # 4, Al Difaaf Street 38, Al Sadd, Doha, Qatar. PO Box 24845.
Toll free: 800 MAID (800 6243) · Office: +974 44807458 · info@the-cleanteam.com